Infrastructure Manager

Kforce is seeking a strategic and experienced Infrastructure Manager to lead end-to-end infrastructure operations in New York, NY. This high-impact role oversees Network Engineering, Systems Administration, and Service Desk functions, managing a team of approximately 20 technical professionals across multiple U.S. locations. The ideal candidate is a confident team leader with strong technical breadth, excellent organizational skills, and the ability to manage multiple priorities while driving continuous improvement in a fast-paced, dynamic environment with around-the-clock operations.

Must Have

• Lead and manage Network Engineering, Systems Administration, and Service Desk teams
• Coordinate operations across multiple office locations
• Provide strategic leadership, align team priorities, and ensure effective escalation processes
• Serve as the key liaison between technical teams and senior leadership
• Manage vendor relationships and third-party service providers
• Support 24/7 operational continuity
• Foster a high-performing, well-organized infrastructure team
• Proven experience managing infrastructure environments (3-5+ years in a leadership role)
• Strong background as a Network Architect, Systems Architect, or similar
• Experience with data center operations
• Hands-on understanding of Network infrastructure (Palo Alto)
• Hands-on understanding of Windows server environments
• Hands-on understanding of Patch management and endpoint protection (EDR)
• Hands-on understanding of Service desk operations (ticketing, SLAs)

Perks & Benefits

• Medical/dental/vision insurance
• HSA
• FSA
• 401(k)
• Life, disability & ADD insurance
• Paid time off (for salaried personnel)

Kforce has a client in search of a strategic and experienced Infrastructure Manager to lead end-to-end infrastructure operations in New York, NY. Summary: This high-impact role will oversee Network Engineering, Systems Administration, and Service Desk functions, managing a team of ~20 technical professionals across multiple U.S. locations (New York, DC, and Florida). This is an excellent opportunity for someone who thrives in fast-paced, dynamic environments - particularly those with around-the-clock operations. The ideal candidate is a confident team leader with strong technical breadth, excellent organizational skills, and the ability to manage multiple priorities while driving continuous improvement.

Responsibilities:

• Lead and manage three core teams:
• Network Engineering: Including oversight of Palo Alto firewalls and collaboration with the Security team
• Systems Administration: Primarily Windows server environment with some Mac OS; patching, EDR, and endpoint management
• Service Desk: Including ticketing systems and frontline IT support (ManageEngine)
• Coordinate operations across multiple office locations (remote management; No travel required)
• Provide strategic leadership, align team priorities, and ensure effective escalation processes
• Serve as the key liaison between technical teams and senior leadership
• Manage vendor relationships and third-party service providers
• Support 24/7 operational continuity by ensuring schedules, shifts, and escalations are covered appropriately
• Foster a high-performing, well-organized infrastructure team with a focus on accountability and responsiveness

Requirements

• Proven experience managing infrastructure environments (ideally 3-5+ years in a leadership role)
• Strong background as a Network Architect, Systems Architect, or similar prior to leadership transition
• Experience with data center operations (New York-based DC exposure is ideal)
• Exceptional communication and organizational skills

Hands-on understanding of:

• Network infrastructure (Palo Alto)
• Windows server environments
• Patch management and endpoint protection (EDR)
• Service desk operations (ticketing, SLAs)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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